When items are in stock we aim to send them out within 5 - 7 days but delivery could take up to 10 days.
We will let you know if there will be a delay, offering either to keep the goods on backorder or refund you. Goods will be sent out first class with royal mail and in most cases will require a signature. The delivery cost is included within the price for all items staying within the UK .
We are more than happy to send our products overseas, however no matter how we have tried to work it out, it really is simplest if you phone or email us your order and address so we can calculate shipping costs. We will get back to you the same day and we can go from there. You can then order online but add in the shipping costs when it comes to the checkout.
We hope you will be happy with your purchase, however if you are not please notify us within 7 days and return the goods to Janet Bell Gallery, Ariandy, 15 Castle Street, Beaumaris, Anglesey LL58 8AP.
We will be happy to exchange or refund your purchase providing that it has not been used and is in the same condition as when you bought it. In the case where the products are one offs, we cannot guarantee an exact replacement. In this instance we will offer a similar product or contact the designer to see what we can do.
Unfortunately post and packaging costs are non refundable and we cannot be responsible for returned goods being lost. If returning a product please retain proof of posting, you can ask for a free certificate of postage at the Post Office. In the event of the goods ever being damaged or faulty we will cover all costs of postage and either refund or exchange the goods.
We are very nice here so will try to do our absolute best to keep you all very happy, please don't hesitate to call us about anything on 01248 810043 between 10am and 5pm.