Delivery & Returns

***Important Print Delivery & Collection Information***

Due to unforseen circumstances it may take longer than usual to get our Janet Bell Prints to you. Many of our prints are made to order and we are estimating that it will take around 2 weeks to dispatch prints. If you are planning a trip to buy a particular print or need an online order urgently please call ahead first to see if we have the print in stock. Telephone 01248 811050 or email info@janetbellgallery.com
 
If you are not in a rush to receive your items please order as usual and we will get them out to you as soon as possible.
 

Thank you for your understanding. We hope to have normal services up and running soon.

FREE COLLECTION

We now have the facility for you to be able to collect any orders for no charge from one of our two galleries in Beaumaris.

Just click COLLECTION ONLY when selecting delivery method. Please note this is only available for customers who are willing to collect their order in person.

We will contact you when the item is in stock and ready to be collected.

 

DELIVERIES

When items are in stock we aim to send them out within 5 - 7 working days but delivery could take up to 10 working days. If you require an item sooner than this, please contact us directly to check if this possible. 

We will let you know if there will be a delay, offering either to keep the goods on back order or refund you. Small and light goods (cards, coasters) will be sent out with Royal Mail. Larger items are sent via Parcelforce and will require a signature.

You can also pay an extra postage charge to have an (in stock) item posted on a 24hr delivery. Please contact us if you should require this option.

 

Shipping costs

MAINLAND UK
BASKET TOTAL PRICE DELIVERY METHOD
£5.00 or under  £1.95 Royal Mail
£5.01 - £29.99  £2.95 Royal Mail
£30.00 - £50.00 £6.95 Parcelforce
£50.01 or over £8.95 Parcelforce
EUROPE
BASKET TOTAL PRICE DELIVERY METHOD
£10.00 or under  £7.50 Royal Mail
£10.01 or over   £20.00 Parcelforce

 

REST OF THE WORLD

 

We can send prints rolled up in a tube all over the world. Please email us to enquire the price.
Unfortunately currently we don't send framed items outside Europe.

 

Returns

We hope you will be happy with your purchase, however if you are not please notify us within 14 days and return the goods to Janet Bell Gallery, Ariandy, 15 Castle Street, Beaumaris, Anglesey LL58 8AP.

We will be happy to exchange or refund your purchase providing that it has not been used and is in the same condition as when you bought it. In the case where the products are one offs, we cannot guarantee an exact replacement. In this instance we will offer a similar product or contact the designer to see what they can do.

Unfortunately post and packaging costs are non refundable and we cannot be responsible for returned goods being lost. If returning a product please retain proof of posting, you can ask for a free certificate of postage at the Post Office. In the event of the goods ever being damaged or faulty we will cover all costs of postage and either refund or exchange the goods.

We are very nice here so will try to do our absolute best to keep you all very happy, please don't hesitate to call us about anything on 01248 811050 between 10am and 5pm.